Amazon Recruitment 2020 for Virtual Customer Service Associate | 12th/Any Degree | Across India | Apply Online

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Amazon Recruitment 2020
Amazon Recruitment 2020

Amazon Recruitment 2020 for Virtual Customer Service Associate | 12th/Any Degree | Across India | Apply Online

Amazon scheduled for the role of Virtual Customer Service Associate – Work from Home (Chat Process) for 12th/ Any Degree graduates at Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow. The detailed eligibility criteria and application process are given below. Amazon Recruitment 2020

Recruitment for Virtual Customer Service Associate:

Job RoleVirtual Customer Service
Associate – Work from Home
(Chat Process)
Qualification12th/Any Degree
Experience0 – 4 years
SalaryRs. 1.69-2.04 LPA
Job LocationCoimbatore, Kolkata, Indore,
Bhopal, Jaipur, Chandigarh,
Mangalore & Lucknow
Last DateASAP

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Detailed Eligibility:

  • Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) and
  • Candidate must be a resident in Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow or willing to relocate to any of the mentioned locations

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Preferred Criteria:

  • Should be a self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during a working shift to ensure maximum productivity
  • Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

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Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

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Problem Solving Skills:

  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet a business need
  • Ability to maintain composure in highly escalated situations

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Desired skills:

  • Action-oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately
  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills
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How to Apply ?

All interested and eligible candidates can apply for this position online by the following link as soon as possible.

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